The collaborative benefits of using a shared inbox
It is a problem that most businesses face - overwhelming emails to clear. That is not necessarily a bad thing though, this means your customers are initiating communication. What’s important is how to deliver great support that customers will love. According to Carleton University researchers, people now spend at least a third of their time at the office – and half of the time they work at home – reading and answering emails. That’s 11.7 hours spent at work and 5.3 hours at home — every week. Just sometime ago, there was even talk about chat applications such as Slack replacing email. It appears however, that the email inbox is here to stay. Electronic mail (email or e-mail) is a method of exchanging messages between people using electronics. Email first entered substantial use in the 1960s and by the mid-1970s had taken the form now recognized as email. This means that the Email is nearly 60 years old! So, what makes email so irreplaceable in the world of internet t